Terms & Conditions — Permeate Magazine
Last updated: 22 Feb 2026
1) About Permeate Magazine (Business name: Permeate One)
These Terms & Conditions (“Terms”) apply to all purchases from Permeate Magazine (“we”, “us”, “our”). By placing an order, you agree to these Terms. Support contact details are available on our website.
2) Products
We sell handmade cross-stitch wall art and handmade wooden frames. Due to the handmade nature and natural wood grain, slight variations in stitching, grain, texture, tone, and finish are normal and not considered defects.
3) Product Information & Photos
We aim to describe products accurately (size, materials, and what’s included). Photos are for reference; colors may vary due to lighting and screen settings.
4) Prices, Currency & Taxes
Prices are shown on our website at the time of purchase. Taxes (including GST, if applicable) may be added as required. For international orders, your bank/payment provider may apply currency conversion or extra fees.
5) Orders & Acceptance
An order is accepted once payment is successfully received and the order is confirmed. We may cancel/refuse an order (e.g., suspected fraud, content/pricing errors, or delivery restrictions). If we cancel after payment, you will be refunded.
6) Processing Time
Processing times vary because items are handmade and will be communicated on the product page and/or at checkout. Delays may occur due to high order volume, material availability, or unforeseen circumstances.
7) Shipping — India
We ship within India using available courier services. Delivery timelines are estimates and may vary. Please ensure your address and phone number are correct; re-shipping fees may apply if a parcel is returned due to incorrect/insufficient address or repeated failed delivery attempts.
8) Shipping — International
We may accept worldwide orders where shipping is available. International delivery timelines are estimates and can be affected by customs and local carriers. Customs duties, import taxes, and local fees are the buyer’s responsibility, unless explicitly stated otherwise.
9) Tracking
If tracking is available, it will be provided. Some shipping services/countries may have limited tracking updates.
10) Damaged in Transit / Defective / Wrong Item (No Returns for Such Cases)
If your order arrives damaged, defective, or incorrect, do not return the item. Contact us within 72 hours of delivery with clear photos (and an unboxing video, if available). After review, we may offer a replacement, repair, partial refund, or full refund, depending on the case and feasibility.
11) Returns & Refunds (Change-of-Mind)
We accept change-of-mind returns within 14 days of delivery, provided the item is unused, in original condition, and securely packaged. Return shipping is the customer’s responsibility unless the return is due to our error. Shipping charges are non-refundable unless required by law. Refunds (if approved) are issued to the original payment method after we receive and inspect the return.
12) Cancellations
Cancellations may be possible only before dispatch. Once dispatched, the order cannot be cancelled.
13) Intellectual Property
All product photos, descriptions, designs, and website content are owned by Permeate Magazine (or licensed to us) and may not be copied, reproduced, or resold without written permission. Purchasing a product does not transfer intellectual property rights.
14) Care & Safety
Please hang framed items securely using appropriate fixtures for your wall type. We are not responsible for damage or injury resulting from improper installation, handling, or misuse. Keep packaging and small components away from children.
15) Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim related to an order will not exceed the amount paid for that order.
16) Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts in Gurugram, Haryana will have exclusive jurisdiction.
17) Changes to These Terms
We may update these Terms occasionally. The version posted on our website at the time you place an order will apply to that order.
